Reactivate Your Account

1. Dial *945*5# or *945# and select ‘account reactivation’ from the menu.
2. Select the account to reactivate.
3. Enter Account Officer Code (if known) or select 1 to proceed.
4. Enter 945 PIN to validate the request.

Depending on the class of your account, your account will either be automatically reactivated, or you may receive a link to upload a valid ID and utility bill via SMS.

Your account would be reactivated after the document review.

With a deposit of as little as N500, you can automatically reactivate your account.

*This service is strictly for accounts that have been inactive for 5 years or less.

Click here to visit our customer help desk portal for more information and guidelines to submit your valid documentation