Frequently Asked Questions
Account Opening
Open an account today and enjoy convenient banking
Pin Change and All reset
To activate your Wema Bank Credit Card you must ll our contact center on +2348039003700 in person and answer some verification/secret questions. Once activation has been confirmed, visit the nearest Wema Bank ATM to change your default PIN thus:
Insert your card and input the default PIN, Select the option ‘PINCHANGE’ and then choose ‘ATM PIN’. You Enter a new four digit PIN (different from the earlier one entered) and re-enter same for Confirmation you wait for the ATM to display or print “PIN CHANGE SUCCESSFUL”
Funds Transfer
You can do so with ease
On ALAT (App or Online)
By dialing *945# from your mobile devices
By visiting and branch with a duly signed Funds Transfer Form
Airtime and Data
Loans
What Is A Retail Loan?
Retail loans are financial facilities availed to salaried and self-employed individuals who are wema bank customers and non wema bank customers, to meet personal financial needs as at when due. Wema bank provides the following retail facilities; Personal Loan, Wema Bank Asset Acquisition Scheme (WAAS), School Fees Advance, Device Loan, ALAT Salary Loan and Credit Card.
Frequently Used 945 Strings
Buy Airtime
*945*amount#
Third Party Airtime Recharge
*945*Phone Number*amount#
Send Money
*945*Beneficiary Account Number*Amount#
Balance Enquiry
*945*04#
Change Pin
*945*00#
Open an Account
*945*1#
Forms
Click here to see all the various forms you will need as you continue your journey with us.
How-To Videos
Click here to see all the various how-to videos you will need.
COVID Protocols In Our Bank Facilities
- Wear your face masks properly in the branch and while using the ATMs
- Avoid making overcrowded queues at the ATM and practice social distancing by keeping at least 6 feet from others
- Don’t share pens or other personal items with other customers
- Sanitize your hands with alcohol-based sanitizers before and after touching your cash or using the ATM
- Wash your hands for at least 20 seconds, periodically and after touching surfaces
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Bank safely with ALAT and *945#